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Avalara Help Center

Support: Evolve Customers and Discounted Monthly Subscriptions

Overview

I have an Evolve Customer asking for us to apply the reduced rate for their MyLodge service

Environment

MyLodge Tax

Resolution

  • Evolve has an agreement with Avalara MyLodge in that we give their customers a reduced rate of $15 for their monthly subscription for ONE YEAR (from their start date). 
  • If you have an Evolve customer requesting the reduced price for their subscription, please forward their email to mylodgetaxsetup@avalara.com
  • It's good practice to first review the customer's MyLodge subscription by finding the property in question and clicking on the hyperlink underneath "Owner Setup" (furthest right of the page).
  • Here you will see if a) they're an Evolve customer, which it should say in the "Source" field and b) if they're already receiving the discounted rate which displays under "Fees"
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