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Avalara Help Center

Why do my Taxable customers show on a search for customers without certificates?


You want to know why you are seeing customers that have been marked as TAXABLE showing on a search for customers without certificates.




  • This is expected behavior for the search.

  • However, you can exclude them from any search by using the Advanced Search options, and under Customer Exempt/Exposure reasons, select "Does not have" and "TAXABLE":

  • You can also search specifically for any exposure zones you are looking for, such as Missing Certificate. 

  • Please note that for any campaigns, the customers marked TAXABLE will be excluded automatically.