--> Skip to main content
Avalara Help Center

Why do my Taxable customers show on a search for customers without certificates?

Overview

You want to know why you are seeing customers that have been marked as TAXABLE showing on a search for customers without certificates.

Environment

CertCapture

Resolution

  • This is expected behavior for the search.

  • However, you can exclude them from any search by using the Advanced Search options, and under Customer Exempt/Exposure reasons, select "Does not have" and "TAXABLE":

  • You can also search specifically for any exposure zones you are looking for, such as Missing Certificate. 

  • Please note that for any campaigns, the customers marked TAXABLE will be excluded automatically.