--> Skip to main content
Avalara Help Center

Is any Personal Identifying Information (PII) sent to Avatax?

Overview

Personal Identifying Information (PII) sent to Avatax/Admin Console.

Environment

Avalara Avatax

Resolution

  • The only PII which is sent to the Admin Console is the customer code/number and origin (yours) and the destination (your customers') address.
  • Address information is used for tax calculation purposes. 
  • Some web carts do have email and full name as their customer code (ie., Jon Doe - john.doe@avalara.com)
    • Avatax only records what it is sent, so this setting would need to be changed within the webcart settings.
      • Contact you Web cart support to change this if you do not know how.
    • Customer code is also used for exemption information, if the customer has supplied an exemption certificate. 

 

Please note, all communication for tax calculation is encrypted using industry standards.