You need to revoke a certificate in the Admin Console.
- Go to Organization > Exemptions > select the Exemption Certificate> click Revoke.
- If you also have CertCapture, Revoke is not an option. Customers using Admin Console and CertCapture together must revoke exemptions in CertCapture.
- If you're unable to revoke the certificate, contact Avalara Support and provide the Customer ID, Cert ID and region(s) if more than one certificate is on file for the customer.
Note: Once you revoke the certificate it can't apply to a new sale. To exempt the customer for future sales, open the certificate and click Copy, or create a new certificate.
For more information on applying exemptions, learn how to exempt customers from sales tax.