Submit a support case through Avalara Help Center
Learn how to create a support case through the Avalara Help Center. As cases come in, our support team prioritizes them depending on their urgency.
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Note If you have AvaTax or Managed Returns, submit a support case through your AvaTax account instead. |
Before you begin
Have these things with you—the email address you use to sign in to Avalara and the name of the company where the issue occurs.
Steps
- In the Avalara Help Center, navigate to the bottom of the page and select Submit a Case.
- Enter your support case details. NOTE: You will be able to attach supporting documents (screenshots, etc.) at the end of the submit a case process.
- Select which product you're using from the drop-down menu.
- If prompted, select what you need help with from the drop-down menu.
- Enter a brief summary of the issue you're experiencing.
- In the Description field, enter a detailed description of the issue you're experiencing.
NOTE: As you type, a list of articles related to your issue appears on the right side of the page that may help resolve your issue. - Enter your name.
- Enter your email address.
- Select Continue.
- Review the support case information. If it looks correct, select Next to create the support case.
The support case creation page opens, and includes your support case number. - Optional: Attach files to the support case:
- Select Upload Files. The Open Files menu opens.
- Find the file you want to attach, then select Open. The Upload Files confirmation pop-up opens.
- Select Done.
Your support case has now been created. Our support team will reach out to you shortly via email to assist with your issue.