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Avalara Help Center

ACTION NEEDED: Avalara Excise Sandbox (SBX) routine maintenance


Avalara routinely performs updates to the Avalara Excise Sandbox (SBX) environment to support a more secure experience.

Our next update for Excise Sandbox is scheduled for Wednesday, November 16, between 7:00 a.m. and 7:15 a.m. ET.. You will not be able to access Excise Sandbox during this maintenance window. 

Action may be required; Share this information with your IT department.

If action is required:

Please perform the following steps:

  • Wednesday, November 9, starting at 7:00 a.m. ET, the new certificate will be available to download from the folder Certificates using these download instructions. IT departments will need to search their vendor’s site for instructions to add the certificates. Certificates expire in 12 months and must be replaced prior to their expiration.
  • Wednesday, November 16, between 7:00 a.m. and 7:15 a.m. ET, your IT department will need to update secure certificates to connect to the Avalara Excise Sandbox (SBX) site at
  • After this update, Avalara is moving to an automatic certification renewal process. With this process, certificates will auto-renew within a 60-day window of the certificate expiration date. If you have concerns, contact your customer account manager to discuss future certificate updates.