Why is there no data on my report?
Overview
You are not seeing data displayed on your reports in the Customer Portal.
Environment
Communications Customer Portal
AvaTax for Communications
Resolution
- If you are using SaaS Pro:
- SOAP - run a query and results should show up immediately.
- REST - it usually takes up to 6 hours to see data on your report. If it has been 6 hours or longer and you are still not seeing the data, please reach out to Support.