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Why is there no data on my report?

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Overview

You are not seeing data displayed on your reports in the Customer Portal.

Environment

Communications Customer Portal

AvaTax for Communications

Resolution

If you are using SaaS Pro:
- SOAP - run a query and results should show up immediately.
- REST - it usually takes up to 6 hours to see data on your report. If it has been 6 hours or longer and you are still not seeing the data, please reach out to Support.