Why is there no data on my report?

Overview

You are not seeing data displayed on your reports in the Customer Portal.

Environment

Communications Customer Portal

AvaTax for Communications

Resolution

• If you are using SaaS Pro:
  • SOAP - run a query and results should show up immediately.
  • REST - it usually takes up to 6 hours to see data on your report. If it has been 6 hours or longer and you are still not seeing the data, please reach out to Support.