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Avalara Help Center

Does Avalara calculate from the ship to or bill to?

Overview

You have a customer whose shipping address is in a Nexus state, but whose billing address is not. You want to know which location will be used to calculate tax.

Environment

Avalara Avatax

Resolution

  • Unless otherwise specified, Avalara AvaTax calculates tax based on the ship-to address provided by your accounting system.
    • Some accounting systems can send bill-to addresses to AvaTax. Change your settings in your software to calculate tax based on the bill-to address.