What is Avalara's Load Testing Policy?
Overview
You would like to know what Avalara's Load Testing policy is.
Environment
Avalara AvaTax
Resolution
Requirements
-
Avalara requires a minimum of five days' advance notice of any load testing against the sandbox environment. Customers may not load test to the extent denied by Avalara. If a customer begins load testing in violation of this policy, the customer's account will be immediately suspended per Avalara's terms and conditions.
-
Avalara reserves the right to deny or amend a customer's request to load test the service.
-
Load testing can only be done between 5:00 pm Pacific and 5:00 am Pacific, for a maximum of 12 hours per instance.
-
Load testing is never permitted against the production environment.
Notice of intent to load test
To provide notice of intent to load test, send an email to sre-support@avalara.com with this required information:
- Email Subject line: NOC: Traffic increase for <customer name> sandbox
- Customer Name: xx
- AvaTax Account number: xx
- Adapter Version (SOAP, Rest v1, Rest v2): xx
- Date and Time the escalated request will start (Pacific Time): xx
- Date and Time the escalated request will end (Pacific Time): xx
- Expected tps volume (Max request per second): xx
- Name, email, and phone number for a member of your team who will be reachable during these times: