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What is Avalara's Load Testing Policy?

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Overview

You would like to know what Avalara's Load Testing policy is.

Environment

Avalara AvaTax

Resolution

Requirements

  • Avalara requires a minimum of five days' advance notice of any load testing against the sandbox environment. Customers may not load test to the extent denied by Avalara.  If a customer begins load testing in violation of this policy, the customer's account will be immediately suspended per Avalara's terms and conditions.

  • Avalara reserves the right to deny or amend a customer's request to load test the service.

  • Load testing can only be done between 5:00 pm Pacific and 5:00 am Pacific, for a maximum of 12 hours per instance.

  • Load testing is never permitted against the production environment.

Notice of intent to load test

To provide notice of intent to load test, send an email to sre-support@avalara.com with this required information:

  • Email Subject line: NOC: Traffic increase for <customer name> sandbox
  • Customer Name: xx
  • AvaTax Account number: xx
  • Adapter Version (SOAP, Rest v1, Rest v2): xx
  • Date and Time the escalated request will start (Pacific Time): xx
  • Date and Time the escalated request will end (Pacific Time): xx
  • Expected tps volume (Max request per second): xx
  • Name, email, and phone number for a member of your team who will be reachable during these times: