How do I dispute the taxability of a tax code or address?

Overview

A Tax Code or address is not taxing as you, or your customer, expected and you would like to dispute the result with Avalara

Environment

Avalara AvaTax

Resolution

• To dispute the taxability of a specific Tax Code,

  Please create a Support case online.

  with the following information:
  • Documentation from the state in question that refutes the current taxability of the code
  • Tax code you are disputing
  • DocCode and Date from an example transaction in the Admin Console
  • Full Origin and Destination addresses
  • Tax rate or tax jurisdictions calculated
  • Tax rate or tax jurisdictions expected

• If you find an address has a tax rate or jurisdiction which is incorrect,

  Please create a Support case online.

  with the following information:
  • Documentation from the state showing what the rate or jurisdictions should be and why
  • Full Origin and Destination addresses 
  • Tax codes used
  • Any Exemption reasons used
  • DocCode and Date from an example transaction in the Admin Console
• Avalara's Content team can then investigate and implement any necessary changes