How do I dispute the taxability of a tax code or address?
Overview
A Tax Code or address is not taxing as you, or your customer, expected and you would like to dispute the result with Avalara
Environment
Avalara AvaTax
Resolution
- To dispute the taxability of a specific Tax Code, with the following information:
- Documentation from the state in question that refutes the current taxability of the code
- Tax code you are disputing
- DocCode and Date from an example transaction in the Admin Console
- Full Origin and Destination addresses
- Tax rate or tax jurisdictions calculated
- Tax rate or tax jurisdictions expected
- If you find an address has a tax rate or jurisdiction which is incorrect, with the following information:
- Documentation from the state showing what the rate or jurisdictions should be and why
- Full Origin and Destination addresses
- Tax codes used
- Any Exemption reasons used
- DocCode and Date from an example transaction in the Admin Console
- Avalara's Content team can then investigate and implement any necessary changes