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Avalara Help Center

Why are my reports coming back empty?

Overview

I am attempting to run my sales tax reports for the previous month and my reports are coming up with no data in them.

Environment

Avalara AvaTax

Resolution

  • Make sure that you are selecting the Standard Sales Tax Reports, instead of the Standard Consumer's Use Tax Reports.
  • Reports update every hour and a half
    • If you added transactions to the admin console before the refresh, you may see a blank report.
  • If you have more than one company in the Admin Console, make sure the Separate Reporting Entity has the correct company listed
  • Finally, make sure there are transactions in your Transactions tab
    • Since the reports pull transaction data from the Transactions tab, your invoices and returns must be listed in the Transaction tab as Committed
    • Uncommitted and voided transactions will not show on reports