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Avalara Help Center

Why is my customer not able to fill out their certificate online?


Customer logged in online and chose the reason their purchase should be exempt, but they get an error "You have made a selection that will require a manual submission, you will be redirected to specific instructions. Thank you." and cannot fill it out online.


Avalara CertCapture


  • The customer must provide their own certificate
  • They can send it to you via email, fax, or CertExpress by going back a page and clicking Upload.


Note: You may need to activate additional forms, see Why are some forms not fillable online?