You are reviewing the Expiring Soon report in CertCapture and there is a certificate which shows Active: "Inactive" and Customers:"No Customer Data Found", you want to know why it shows on the report without customers.
- The Expiring Soon report includes any certificate that expires within the day range that you enter when running the report
- Expect to see certificates without any customers attached when "Include Replaced" is selected
- To see why there are no customers attached to the certificate, click on the certificate number and review the certificate:
- Review the certificate image to see which customer should be attached
- Go to History to see if any customers were removed and which user removed them
- Go to Customers and click + Link Customer to add a customer