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Avalara Help Center

What can be done if an address will not validate, even when using General Delivery?

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Overview

You want to know what to do if an address does not validate even if General Delivery is added to a spare address line.

Environment

Avalara AvaTax

 

Resolution

  • Ensure you are using 'General Delivery' in Line 2 and including City, State, and Zip code, all must be accurate
    • For systems with only one address line, list General Delivery at the end of Line 1 (after the street address)
    • We will return tax for the postal (zip) code, not the specific street address, using the General Delivery area
  • If you are using General Delivery with correct address City, State, and Zip, but the system will not accept it,  and include:
    • Full street address (House number, street, City, State/Province, Zip/Postal code)
    • Image of location from online map (Google, Bing, MapQuest, etc.) showing the physical location pinpoint
    • General Delivery will no longer be needed once the address is added to our system
  • We will review the provided information and update our database if possible, if it is not possible to update our database we will provide specific next steps