How do I tell what support level we have with Avalara?
Overview
You would like to know what support level your company has with Avalara
Environment
Avalara
Resolution
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If you are unsure of your support level with Avalara please submit a case to Avalara Support and we can double check your account for this information.
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To submit a case to our Support team, please fill out this online form: https://help.avalara.com/Directory/Contact_Avalara/Submit_a_Case
- Standard Support Hours
- 8 a.m. to 5 p.m. Pacific Time Monday – Friday
- Professional Support Hours
- 8 a.m. to 9 p.m. Pacific Time Monday – Friday
- 8-hour initial response during business hours
- Business Support Hours
- 24 hours a day, 7 days a week, 365 days a year
- 1-hour initial response
- Enterprise Support Hours
- 24 hours a day, 7 days a week, 365 days a year
- 1-hour initial response