How do I tell what support level we have with Avalara?

Overview

You would like to know what support level your company has with Avalara

Environment

Avalara

Resolution

• If you are unsure of your support level with Avalara please submit a case to Avalara Support and we can double check your account for this information.

• To submit a case to our Support team, please fill out this online form: https://help.avalara.com/Directory/Contact_Avalara/Submit_a_Case

   

• Standard Support Hours
  • 8 a.m. to 5 p.m. Pacific Time Monday – Friday
• Professional Support Hours
  • 8 a.m. to 9 p.m. Pacific Time Monday – Friday
  • 8-hour initial response during business hours
• Business Support Hours
  • 24 hours a day, 7 days a week, 365 days a year
  • 1-hour initial response
• Enterprise Support Hours
  • 24 hours a day, 7 days a week, 365 days a year
  • 1-hour initial response