What is Avalara's Load Testing Policy?

Overview

You would like to know what Avalara's Load Testing policy is.

Avalara AvaTax

Avalara requires five business days notice of any load testing against the sandbox environment.
Load testing is never permitted against the production environment.
To provide notice of intent to load test, send an email to sre-support@avalara.com with this required information:
- Email Subject line: NOC: Traffic increase for <customer name> sandbox
- Customer Name: xx
- AvaTax Account number: xx
- Adapter Version (SOAP, Rest v1, Rest v2): xx
- Date and Time the escalated request will start (Pacific Time): xx
- Date and Time the escalated request will end (Pacific Time): xx
- Expected tps volume (Max request per second): xx
- Name and Phone number for a member of your team who will be reachable during these times.