What is Avalara's Load Testing Policy?

Overview

You would like to know what Avalara's Load Testing policy is.

Environment

Avalara AvaTax

Resolution

• Avalara requires five business days notice of any load testing against the sandbox environment.

• Load testing is never permitted against the production environment.

• To provide notice of intent to load test, send an email to sre-support@avalara.com with this required information:

  • Email Subject line: NOC: Traffic increase for <customer name> sandbox
  • Customer Name: xx
  • AvaTax Account number: xx
  • Adapter Version (SOAP, Rest v1, Rest v2): xx
  • Date and Time the escalated request will start (Pacific Time): xx
  • Date and Time the escalated request will end (Pacific Time): xx
  • Expected tps volume (Max request per second): xx
  • Name and Phone number for a member of your team who will be reachable during these times.