What is Avalara's Load Testing Policy?
Overview
You would like to know what Avalara's Load Testing policy is.
Environment
Avalara AvaTax
Resolution
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Avalara requires five business days notice of any load testing against the sandbox environment.
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Load testing is never permitted against the production environment.
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To provide notice of intent to load test, send an email to sre-support@avalara.com with this required information:
- Email Subject line: NOC: Traffic increase for <customer name> sandbox
- Customer Name: xx
- AvaTax Account number: xx
- Adapter Version (SOAP, Rest v1, Rest v2): xx
- Date and Time the escalated request will start (Pacific Time): xx
- Date and Time the escalated request will end (Pacific Time): xx
- Expected tps volume (Max request per second): xx
- Name and Phone number for a member of your team who will be reachable during these times.