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Avalara Help Center

Why is my credit not showing the same tax as my original invoice?

Overview

You are trying to credit an invoice, but the credit is not showing the same tax as the original invoice.

Environment

Avalara AvaTax

Resolution

  • Tax will match on the credit if it uses the exact same addresses, tax codes, and customer exemption status as the original invoice
    • Depending on rate and nexus selection changes, it may also need the same Tax Calculation Date
    • If you have created custom rules or jurisdiction overrides since the original invoice was processed, they will need to be removed to process the credit with the same tax
  • Be sure that you are using the same exact lines, line items, and addresses for both origin and destination when creating a credit memo.because discrepancies can result in entirely different rates