You are trying to credit an invoice, but the credit is not showing the same tax as the original invoice.
- Tax will match on the credit if it uses the exact same addresses, tax codes, and customer exemption status as the original invoice
- Depending on rate and nexus selection changes, it may also need the same Tax Calculation Date
- If you have created custom rules or jurisdiction overrides since the original invoice was processed, they will need to be removed to process the credit with the same tax
- Be sure that you are using the same exact lines, line items, and addresses for both origin and destination when creating a credit memo.because discrepancies can result in entirely different rates