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Avalara Help Center

Why is my consumer use tax amount not showing on the form in the liability worksheet?

Overview

When viewing the liability worksheet, you can see your consumer use tax on the summary line of a state but when you expand to see the return line, the consumer use tax is not there.

Environment

Avalara Returns

Resolution

  • Please view the tax types listed on your filing calendar and confirm the form selected to be filed includes consumer use tax.
  • If the period is locked, check the status date of the transactions.
    • Transactions posted to AvaTax after the worksheet has been approved or approved on behalf will not be included on the return.
    • These amount will show on the summary line of the state on the liability worksheet.
  • Check the type of override used.
    • TaxAmount acts as if the consumer use was paid and will not populate on the liability worksheet
      • If the tax amount provided is lower than what AvaTax would have calculated, a variance will show between the two calculations.
        • The variance amount will populate on the liability worksheet to be filed.
        • You can view any variances by running the Standard Consumer Use Tax Reports
          • The Consumer Use Tax Document Summary report will show you the tax amount you provide, what AvaTax calculated, and the variance between the two.
          • The Consumer Use Tax Document Line Detail export report will show you any variances in column BM 
    • AccruedTaxAmount acts as consumer use needing to be paid and will populate on the liability worksheet to be filed.
    • If there is no override and AvaTax did the calculation, this amount will populate on the liability worksheet to be filed.
  • If the worksheet is still unlocked, attempt to rebuild the state on the liability worksheet page in your admin console.
  • If the above steps do not resolve the issue, please contact Support.
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