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Avalara Help Center

Why does CertCapture have a lower certificate count than the admin console?

Overview

You have noticed that CertCapture shows a lower certificate count and the certificates in the admin console and would like to know why.

Environment

Avalara CertCapture

Resolution

  • The normal cause of this is there are multiple customers tied to the same certificate in CertCapture.

  • The admin console will show one record for each customer tied to that certificate.