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Avalara Help Center

Why can I only get to the admin console using the IP address?

Overview

I cannot log in to the admin console using the HTTPS link. I have tried closing the browser, removing cookies, and using different browsers. I have checked all my search engines are up to date.

Environment

Avalara Avatax

Resolution

As you can access the website using the IP address this is likely an issue with your Domain Name Server as this is what translates web addresses into URL's. Try an alternative service such as Google Public DNS