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Avalara Help Center

Why am I seeing the following error in the API History in Certcapture? Received Response: This ExemptCert references a non-existant entity and cannot be saved(Please verify the CompanyId.)

Overview

You want to know why you are seeing the error in the History tab of your certificate in CertCapture.

Environment

Avalara CertCapture

Resolution

  • This is an issue that Avalara support can resolve for you. Please email us at support@avalara.com or call us at 877-780-4848
  • Be sure to include your Certcapture company name, Avatax account number and Certificate or customer code involved.
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