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Avalara Help Center

Why am I getting the error 'The user or account could not be authenticated' after changing my Avatax password in Avatax Local updates?

Overview

I am getting the error 'The user or account could not be authenticated' after changing my Avatax password in Avatax Local updates.

Environment

Avatax Local

Resolution

  • After updating your credentials in the Configuration files, please use the Restart Service batch files.