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Avalara Help Center

Why am I getting a CertCapture error on a certificate: Record has the attribute DO NOT SEND TO API

Overview

Customer's exemption certificate is not exempting sales tax. The API error reads " Not sending record to AvaTax Calc API. Record has the attribute DO NOT SEND TO API. "

Environment

CertCapture

Resolution

  • Open certificate and click on 'Edit' and scroll down to the Attribute section

  • Click on the 'x' on the attribute to remove it

  • Click on Update Certificate

  • Go to the Certificates History tab and confirm a successful API send:  API call initiated for certificate: Success.

  • Double check and confirm that the certificate is now showing for the customer in the admin console of Avatax