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Avalara Help Center

Where can I see email replies to Campaign requests?

Overview

I want to see where customers have emailed replies to my campaigns

Environment

Avalara Avatax

Certcapture

Resolution

  • Certificates emailed in would show up in Data Entry
  • This is not designed to be a contact email so no email replies would appear, only attachments
  • Note: Requests actually come out FROM us but with a REPLY of the customer’s email (based on email settings in their profile) — so REPLYing to the actual email should go to them (entirely outside of CertCapture)