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Avalara Help Center

How do I resolve error 'File does not begin with 'PDF-' when accessing exemption certificates in the Admin Console?


You are trying to view exemption certificate in the Admin Console.  When you click on the certificate icon you received an error "File does not begin with '%PDF-".


Admin Console

Avalara CertCapture


  • Ensure certificate has been uploaded to CertCapture
  • Contact Avalara Support for assistance.  Support can be reached at or (877) 780-4848.