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How do I resolve 'This Document has use AvaTax Services. Tax Calculation call to AvaTax Service Failed. Please contact the Administrator'?

Overview

You are creating an invoice and tax is not calculating due to the following "This Document has use AvaTax Services. Tax Calculation call to AvaTax Service Failed. Please contact the Administrator."

Environment

NetSuite OneWorld

Resolution

  • There is no Tax Code set to "AVATAX". 
    • Ensure the tax item is set to "AVATAX" on the customer card 
    • Ensure the line item has "AVATAX" on the invoice