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How do I resolve 'Avacert service: Certificate management service is not enabled for this account' in Dynamics AX?

Overview

You are configuring Avatax with Dynamics AX and you receive the error "Avacert service: Certificate management service is not enabled for this account, please contact customer support."

Environment

Dynamics AX 

Resolution

  • This window is indicating that our AvaTax Certs service (an exemption certificate management service) is not enabled for your account in the AvaTax Admin Console. This message does not mean there is a problem with your AvaTax Calc account or credentials.