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Avalara Help Center

How do I resolve "Error saving the CertificateRequestInitiate...Request Skipped; letter template not found"

Overview

You're receiving "Error saving the CertificateRequestInitiate...Request Skipped; letter template not found" when requesting a certificate for a customer from your ERP. 

Environment

Avalara CertCapture

Resolution

  • In CertCapture, there must be a letter template with the title "STANDARD_REQUEST"

  • Go to Request->Email Templates/Cover Letters and choose the one you wish to use for the request and click Edit on the right

  • Change the title, it is case sensitive, to "STANDARD_REQUEST"

  • Click Update Cover Letter Template