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Avalara Help Center

How do I resolve "An unexpected error occurred" when accessing the filing calendar

Overview

When attempting to access the filing calendar page it results in the error message "We're sorry about this! An unexpected error occurred, possibly due to a temporary interruption in the service."

Environment

TaxRates

Resolution

  • Go to the Organization tab > Select the company in question > Company Settings > Make sure Test company = No
    • Test companies cannot have filing calendars