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Avalara Help Center

How can I provide feedback on my case?

Overview

You want to know how to provide feedback on your experience with our Customer Success team.

Environment

Avalara AvaTax

Avalara Returns

Avalara CertCapture

Avalara Account 

Resolution

  • The closing email includes a survey web page link, click to provide feedback

    • The agent and case (number and Subject) you are reviewing are listed at the top of the page

    • There are 5 questions giving you the opportunity to provide feedback on the experience with the agent and the product

    • Please include details in the comments