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Avalara Help Center

Google says I am charging incorrect tax on my eCommerce site, I use Avalara for my rates, what is wrong?

Overview

I have an eCommerce website using Google. I have been contacted by Google as they say I am charging the customer more than the advertised amount on my website. What is wrong?

Environment

Avalara Avatax

Resolution

  • In these cases we have found that the problem relates to Freight and the tax on freight not being shown separate from the item purchased. This leads to a misleading total much more than the original amount of the item. The fix is to change the settings in the Google account to show these items separately.