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Avalara Help Center

Difference in amount between our accounting systems

Overview

When calculating tax you are seeing different tax results between multiple billing systems

Environment

AvaTax

Resolution

  • If the ERPs are pointing to two different companies   

    • Confirm that the following are the same between the two companies

      • Organization tab > Nexus Settings

      • Organization tab > Items

      • Organization tab > Tax rules

  • If the ERPs are pointing to the same company

    • Confirm the Origin (Ship-from) address is the same
    • Confirm the Destination (Ship-To) address is the same
  • If you are unable to locate the cause
    • Please contact support at Support@avalara.com and include the following
      • The name of the 2 ERPs in question
      • A Copy/Screenshot of the two transactions
      • The Origin and Destination address
      • The tax amount/rate expected