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Avalara Help Center

Can I use the alternate ID field in Certcapture to add a second different customer number coming from a different ERP?

Overview

You have multiple systems connected to Avalara to calculate tax, and they use different ID's for the customer. You want ot know if it is possible to have one customer in CertCapture with both customer ID numbers, perhaps using the alternate ID field on the customer record.

Environment

Avalara Avatax

CertCapture

Resolution

  • Certcapture uses only one customer number, so if you need to exempt a customer using 2 different ID's you will have to have a second customer record for the customer with the customer number matching the second ERP in order to exempt in both systems.

  • The alternate ID field is just a way to label the customer with additional information and will not trigger an exemption.