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Avalara Help Center

Can Avalara notify me when IP addresses, for the AvaTax services, are changed?

Overview

You would like to be notified every time the IP addresses for our services change.

Environment

Avalara AvaTax

Resolution

  • Avalara typically would not provide notice of IP address changes as they normally would not affect the service for our customers as the suggested way to connect to the AvaTax services is by using the service URLs
  • If you choose to connect to the AvaTax service via IP addresses, you could experience a disconnect in service when they change.
  • Please reach out to your Customer Account Manager for information on notification of these changes.
  • Alternatively, you can perform an nslookup from your workstation to find out the IP addresses that are currently being used.

 

 

Internal Notes Section: 

  • Since the customer chooses to connect to AvaTax via IP addresses instead of the suggested way of service URLs, requesting notification of IP address changes would not be part of the normal services support can provide.
  • This case would need to be escalated to CAM for the CAM to decide if they, or pro services, can provide the notification when IPs change or explain to the customer that this can't be done.
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