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Avalara Help Center

when processing a credit it resulting in a address Error

Overview

when processing a credit it resulting in a address Error

Environment

QuickBooks
Avalara Avatax

Resolution

If using a custom template in QuickBooks for Credit make sure you have the ship to address contained with in it.

Cause

If the Custom Template doesn't have the ship-to Address field it will send over the information incorrectly to Avalara.