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Zuora Email Error Message: Internal Error Calculating Sales Tax for Bill Run

Overview

When calculating tax an error from Avalara is received, indicating an error happened. The error message looks like:

"Internal Error in GenerateAvaBatchUpload: AvaBatchUpload Encountered an Internal Error: BatchSave for file Zuora_BR-..."

This error can happen in both the Avalara-built and the Zuora-built integration.

Environment

Zuora

Resolution

This can be caused by a variety of issues. To resolve it, calculate tax again.

In the Avalara-built integration, use the manual bill run page to recalculate the bill run.

In the Zuora-built integration, you will most likely need to recreate the bill run, since the original may have been canceled.

Should the issue persist after multiple recalculations, please contact Avalara support.