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Avalara Help Center

Why won't my multi-State certificate show in the admin console?

Overview

I have a multi State certificate but it is not showing up on the admin console.

Environment

Avalara Avatax

Certcapture

Resolution

Look at the certificate in Certcapture. Open up the top State on the list and look in the history tab for errors. It will show any errors on any of the States that is preventing the certificate from coming across to Avatax. Fix the error and do an API resend to get the certificate across.