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Avalara Help Center

Why will my PDF upload not complete in CertCapture?


You received an “Upload Failed” response each time you tired to upload a particular file, and want to know how to resolve the error.

Upload Failed
There were errors processing the uploaded file.
Please try uploading the file again, and contact if you need more assistance.
General Errors: 
The following pages did not have a preview image generated:


Avalara CertCapture


  • CertCapture accepts plain PDF files only, if the file includes special text of any kind or an e-signature it will not load in the system.
  • Scan the documents as a plain PDF and upload the plain PDF file.




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