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Avalara Help Center

Why isn't the screen for validating certificates loading?

Overview

You have just merged a certificate in CertCapture and are trying to validate it but the validation screen just shows a spinning wheel like it is thinking.

Environment

Avalara CertCapture

Resolution

  • First check what browser is being used. (Chrome or Firefox is suggested)
  • Clear the cache in your browser. The following links will help with specific directions for each browser.