Skip to main content
Avalara Help Center

Why isn't the screen for validating certificates loading?


You have just merged a certificate in CertCapture and are trying to validate it but the validation screen just shows a spinning wheel like it is thinking.


Avalara CertCapture


  • First check what browser is being used. (Chrome or Firefox is suggested)
  • Clear the cache in your browser. The following links will help with specific directions for each browser.