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Avalara Help Center

Why isn't my customer exempting with their CertCapture Certificate?

Overview

I have a certificate in CertCapture for a customer who is still getting tax charged to them

Environment

Avalara Avatax

CertCapture 6.0

Resolution

Check the Admin Console under exemptions, if the customer doesn't show then check the certificates history tab in the CertCapture to review any errors

 

 

 

 

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