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Avalara Help Center

Why is there tax on a transaction for a customer who is exempt through Avalara CertCapture?

Overview

We have a client who was charged tax even though the certificate is reflected in the admin console.

Environment

Avalara CertCapture

Resolution

  • This can happen if your transaction came to us before the cert did.
  • To ensure this doesn't happen make sure you see the cert from Avalara CertCapture reflected in the admin console before you invoice that customer.