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Why is my valid certificate no applying in an SST state?

Overview

Customer has a valid certificate in CertCapture and Admin Console, however the transaction is calculating tax.

Environment

AvaTax and CertCapture

Resolution

Check to see if this is for a SST State:

    Arkansas
    Georgia
    Indiana
    Iowa
    Kansas
    Kentucky
    Michigan
    Minnesota
    Nebraska
    Nevada
    New Jersey
    North Carolina
    North Dakota
    Ohio
    Oklahoma
    Rhode Island
    South Dakota
    Utah
    Vermont
    Washington
    West Virginia
    Wisconsin
    Wyoming

 

Certificates in SST States need to have a Business Type, Tax ID, Tax Number for it to be valid. Once the certificate is updated in CertCapture, re-calculate tax on the transaction in the Admin Console and it should remove the tax.

 

 

 

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