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Avalara Help Center

Why is my transaction that should have tax showing 0 tax?

Overview

I have a transaction that is taxable in a nexus state however the invoice shows no tax in the admin console.

Environment

Avalara Avatax

Resolution

  • If your exemption certificate management system is set to optional and your transaction comes from the accounting software with the Exemption No. Field populated the invoice will be considered to be for an exempt customer by Avatax.
  • Typically exemption No field comes from the customer record of your accounting software.
  • To fix this you can remove the field from the record in your accounting software and recalculate.