Skip to main content
Avalara Help Center

Why is my transaction not calculating tax?

Overview

You're not seeing tax calculate on a transaction.

Environment

AvaTax

Resolution

The AvaTax engine will look at the following things, in this order, to determine whether or not a transaction will get a tax result:
 
  1. Is Nexus enabled in the jurisdiction to which you're shipping? 
  2. Is the Customer exempt, either by use of an exemption certificate, exemption number, or entity use code? 
  3. Is the Item nontaxable, either by native AvaTax functionality, or through Custom Tax Rules? 
 
Note: If you map items in both your accounting system, and within AvaTax, Item mapping within AvaTax will always trump the tax code being sent from your accounting software. 

 

  • Was this article helpful?