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Avalara Help Center

Why is my transaction calculating more tax than I expect?

Overview

A customer of ours has let us know that we are over charging them for tax. They are expecting a different rate that is less.

Environment

Avalara Avatax

Resolution

Many times when a calculation involves a local/city/county rate that adds to the over all tax rate, a customer may not realize they are in that local/city/county tax jurisdiction.

 

If they feel they are not the best practice would be to ask your customer for proof from that taxing jurisdiction that they are not liable to pay taxes for their jurisdiction.