Skip to main content
Avalara Help Center

Why is my taxable customer not being charged tax?

Overview

You have invoiced a customer who is not exempt in the state they reside in, but tax is not being calculated.

Environment

Avalara AvaTax

Resolution

  • When a customer is not being taxed in a certain state, there are several things you want to check:
    • Make sure Nexus is turned on for that state, and that its effective date is prior to the date of the tranasction
    • Check to see if the tax code(s) being used is taxable in that state
    • Verify that the customer did not come over with any text in the "Exemption Number" field
    • Verify that the ship to address is in a State that charges sales tax.

Note: If none of the above are an issue, please contact Avalara support via chat or support@avalara.com