You see that the tax code P0000000 is being used on your sale, but the item is associated with a different tax code in your item mapping, you want to know why item mapping is not being applied.
- The item code must match exactly:
- Pull up the transaction in the Admin Console > copy the item code
- Go to Item mapping (Organization > Items) and search for that item > Add if not there, adjust tax code if there
- Recalculate tax on the transaction and the new tax code should be applied
Note: When you update item mapping, the new tax code is not used until you calculate tax on the sale again. You must update the sale to pull in the new tax code.