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Avalara Help Center

Why is my exemption certificate not exempting the customer?

Overview

Exempt customer in the admin console with an exemption cert is still calculating tax in QuickBooks.

Environment

Avalara Avatax

Resolution

Please be sure when making a customer exempt in the admin console that the effective date of their exemption cert is before the date of the sales order or invoice in your ERP.

 

 

 

 

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