Skip to main content
Avalara Help Center

Why is my exempt customer being charged tax after being made exempt in several states in Avalara CertCapture?


A customer with a multi-jurisdictional cert in Avalara CertCapture is being charged tax.


Avalara Avatax
Avalara CertCapture


  • When uploading multi jurisdictional certs be sure to look at the History of that cert in Avalara CertCapture.
    • If you see API failure errors please read the message and correct the issue and resend the cert via the Resend API request button on the top right.