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Avalara Help Center

Why is my exempt customer being charged tax after being made exempt in several states in Avalara CertCapture?

Overview

A customer with a multi-jurisdictional cert in Avalara CertCapture is being charged tax.

Environment

Avalara Avatax
Avalara CertCapture

Resolution

  • When uploading multi jurisdictional certs be sure to look at the History of that cert in Avalara CertCapture.
    • If you see API failure errors please read the message and correct the issue and resend the cert via the Resend API request button on the top right.