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Avalara Help Center

Why is my certificate revoked in the Admin Console but active in CertCapture?

Overview

You see a certificate shows as Revoked in the admin console. but the certificate in CertCapture is active, you want to know how to update it.

Environment

Avalara CertCapture 

Resolution

  • You will see an Active and a Revoked record in the admin console if a change was made to an Applied certificate
    • We Revoke the Applied record to preserve the data, and then upload a new Active certificate with the changes made
  • To change Revoked Status, go to the certificate in CertCapture and click Queue API Resend
    • Go to the History tab on the certificate to confirm the send was Successful, or if there was any issue